These Terms & Conditions set out the rules that apply when you open an account with 44jl app, make transactions through GCash, Maya or InstaPay, and access any content on this platform. Access to and use of our services depends on local law and is available only where local law permits — reading these terms before you proceed is your first step.
Account Eligibility Rules
GCash & Maya Transaction Terms
Content Access by Region
User Rights & Obligations
POLICY POSTURE
How These Terms Work at 44jl app
By creating an account or completing a transaction on 44jl app, you confirm that you have read and agreed to these Terms & Conditions in full. These terms govern every interaction you have on the platform — from account registration and identity verification to deposits made through GCash, withdrawals sent to your Maya wallet, and fund transfers processed via InstaPay. We apply these terms consistently across all product areas: slots, live casino tables, sports betting markets and any other content available in your eligible region. These terms may be updated to reflect changes in how we operate or in applicable requirements. When a change is made, the revised version is published here. Continuing to use your account after a revision means you accept the updated terms. If you disagree with any revision, you must stop using the platform and contact our support team to close your account. We do not waive a term by not enforcing it once. Each provision remains in effect unless we expressly remove it in a published update. Access to content and services depends on local law and the region from which you connect — eligibility is assessed at the point of login, not at registration.
GCash
Maya
InstaPay
Account Wallet
Philippines Eligible Regions
WHAT THIS COVERS
Scope of the 44jl app Terms
Not every action on the platform falls under the same part of these terms. Understanding what is covered — and what sits outside the scope of our direct obligations — helps you know which path to take when a question comes up. Account access, payment transactions, site content and third-party services each carry distinct rules.
Account Access
Registration, login, identity verification and session management all fall under these terms. You are responsible for keeping your login credentials secure. Any action taken from your account is treated as authorized unless you notify us through official support channels without delay.
Transactions
Deposits made via GCash or Maya and withdrawals processed through InstaPay are governed by these terms alongside the published limits and processing conditions shown in your account dashboard. Transaction records are the reference point for any dispute you raise with us.
Site Content
All game content available through PG Soft, Spadegaming, Habanero, PlayStar and JDB — including slot titles, live dealer tables and table games — is covered by these terms. Content availability depends on your region and is subject to change without advance notice.
Third-Party Services
GCash, Maya and InstaPay operate under their own separate terms and service agreements. When a transaction is processed through any of those wallets, their rules apply on their side of the transfer. We cannot accept responsibility for conditions set by third-party payment providers.
YOUR ACCOUNT RIGHTS
Practical Actions You Can Take Under These Terms
These terms are not only obligations — they also define specific actions you can take to manage your account, correct records and raise concerns. Your rights under this policy are practical and accessible without needing a formal process in most cases. If you notice a discrepancy in a transaction processed via GCash or Maya, the first step is to check the transaction history section of your account dashboard, where timestamps and amounts are recorded at the point of processing. For account details such as your registered contact number or e-wallet reference, corrections can be submitted through the account settings page by following the fields and verification instructions shown there. Any questions about how these terms apply to your specific account or transaction can be directed to our support team — response paths are listed in the Support section of this page. Account closure requests must also go through official support; we do not process closure through in-app chat alone.
Review Transaction Records
Access your account dashboard after login to see a timestamped history of all deposits and withdrawals, including those processed through GCash, Maya and InstaPay. These records are your reference for any payment question you raise with us.
Correct Account Details
Navigate to account settings and follow the fields shown there to update your registered contact number or linked e-wallet reference. Where identity verification is required, the instructions for that step appear on the same page.
Raise a Policy Question
If a specific clause in these terms is unclear for your situation, contact our support team with your account reference number and the section in question. We aim to respond through the same channel you used to reach us.
Request Account Closure
Submit an account closure request through official support — the contact options are listed in the Support section of this page. We will confirm receipt and walk you through the steps, including any pending balance handling, before closing the account.
CONTACT THIS POLICY
How to Reach Us About These Terms
Questions about these Terms & Conditions, your account rights or a specific transaction can be directed through the channels below. Please have your account reference and any relevant transaction ID ready before you contact us — this speeds up how we handle your query.
Live Chat Support
The live chat option is available from the support menu after you log in. Use this channel for questions about a transaction record, an account setting or a specific clause in these terms that you need clarified.
Email Support
For formal inquiries about policy terms, account closure or a written record of your request, contact us by email through the address listed in your account settings page. We respond in writing to all policy-related email submissions.
Account Help Centre
The Help Centre, accessible from the footer after login, contains published answers to common account and terms questions. Check there first — if your question is not covered, the Help Centre page includes a direct link to open a support ticket.
HOW WE HANDLE DATA
Data, Cookies, Security and Retention Under These Terms
These Terms & Conditions work alongside our Privacy Policy, which describes in detail how account data is stored, how cookies are used during your session, and how long we retain transaction records. The points below outline the practical handling that these terms directly govern.
Account Data Handling
Account data you submit at registration — including your linked GCash or Maya reference — is stored for the purpose of operating and verifying your account. We do not sell or share this data with third parties outside of what is required to process your transactions through the configured payment rails.
Cookies and Session Tracking
We use cookies to maintain your login session, remember your preferred settings and measure how the platform is used. Cookie preferences are shown at first visit and can be reviewed in your browser settings at any time. Blocking functional cookies may affect how the account pages load.
Record Retention
Transaction records, including deposits via GCash, Maya, InstaPay and any withdrawal history, are retained for a period required by the applicable rules in the jurisdictions where we operate. After that period, records are archived or deleted in line with our data handling procedures.
Requesting Changes to Your Data
To request a correction or deletion of account data, contact our support team by email with your account reference. We will confirm the scope of what can be changed and the steps to complete the request, based on what these terms and applicable law permit.
TERMS FAQ
Common Questions About These Terms
The questions below are the ones we hear most often about how these Terms & Conditions apply to accounts and transactions. If your question is not listed here, reach out through the support paths shown in the Support section above.
Do I need to agree to these terms before making a GCash deposit?
Yes. Completing your first deposit — whether through GCash, Maya or InstaPay — confirms that you have read and accepted these Terms & Conditions. The acceptance step is shown during account setup and again at the point where payment details are entered.
Can 44jl app change these terms without telling me?
We publish any update to these terms on this page. Continued use of your account after a revision is posted counts as acceptance. If you want advance notice of material changes, make sure the contact details in your account settings are current so we can reach you.
What happens to my transaction records if I close my account?
Transaction records, including GCash and Maya deposit history, are retained for the period required under applicable rules before being archived or deleted. You can request a copy of your records before closure by contacting our support team with your account reference.
Where do I find the current version of these terms?
The current version is always on this page at 44jl app/terms-conditions/. The version shown here is the one in effect. If a revision is in progress, a notice appears at the top of this page until the update is finalized.
Are there different terms for Maya and InstaPay transactions compared to GCash?
Our platform terms apply equally to all three payment routes. However, GCash, Maya and InstaPay each operate under their own separate service agreements on their side of the transfer. Check each provider's terms directly for the conditions they apply to outgoing and incoming transfers.
Can I dispute a transaction under these terms?
Yes. If a deposit or withdrawal does not match the record in your account dashboard, contact our support team with your account reference and the transaction ID. The dashboard timestamp and amount are the starting reference point we use when investigating any transaction discrepancy.
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