These terms set out your rights and our obligations when you access 44jl app in the Philippines — covering account use, transactions processed through GCash, Maya or InstaPay, and site content. Availability depends on local law and eligible regions; review the applicable terms before proceeding.
Account Policy
GCash & Maya Transactions
User Rights
Third-Party Scope
JURISDICTION AND SCOPE
How Our Policy Applies to Your Account
Access to 44jl app is subject to the laws and regulations of the jurisdiction where you are located. We do not assert that use of this site is lawful in every region — it is your responsibility to confirm that access is permitted under local law before opening an account or completing a transaction. Where access is available, the terms on this page govern how your account, wallet activity and site interactions are handled. Transactions processed through GCash, Maya or InstaPay are subject to the respective e-wallet provider's own terms in addition to ours; we do not control the processing rules or limits applied by those providers. Account data we hold is used solely to operate your account and comply with applicable legal obligations. We retain transaction records for the period required by applicable regulation, and those records are accessible through your account history after login. If any provision of these terms conflicts with mandatory local law, the local law takes effect to the extent of the conflict. We may update these terms when required; the current version is always the one shown on this page.
GCash
GCash wallet transactions processed through your account are subject to GCash's own service terms. We record the transaction reference on your account history so you can cross-check against your GCash statement.
Maya
Maya transfers linked to your account follow Maya's published processing rules. Your account dashboard shows the transaction timestamp and status for every Maya movement we receive or dispatch.
InstaPay
InstaPay transfers are handled through the local interbank network. Processing windows and limits are set by the sending institution, not by us; your account history records what we receive and when.
WHAT THIS COVERS
Policy Scope: Inside and Outside These Terms
Not every aspect of your experience with 44jl app falls under a single policy. This section maps what is covered here, what sits under separate rules, and what falls outside our control entirely. Read it alongside the full terms above so you know exactly where to look when a question comes up.
Account Access
Login credentials, account verification steps and session security are covered by these terms. We set the rules for how your account is opened, suspended or closed. The steps shown in your account settings are the authoritative reference for verification.
Wallet Transactions
Deposits and withdrawals processed through GCash, Maya or InstaPay appear in your account history and are governed by both our terms and the respective e-wallet provider's rules. Disputes about e-wallet fees or limits must be raised with the provider directly.
Site Content
Game titles available in the lobby — including content from PG Soft, Spadegaming, Habanero, PlayStar and JDB — are supplied by those studios under their own licensing arrangements. We make the lobby accessible; game mechanics and RTP data are owned and published by each studio where they choose to expose them.
Third-Party Services
Links to or integrations with external services, including payment networks and studio platforms, are governed by those third parties' own terms. We are not liable for actions, outages or policy changes by those external services, and nothing in our terms amends theirs.
YOUR ACCOUNT RIGHTS
Practical Actions Available Under This Policy
You have clear, actionable rights under these terms. Reviewing your transaction history, correcting account details and raising a formal question are all steps you can start from within your account after login. Your transaction records — timestamped entries for every GCash deposit, Maya transfer or InstaPay movement — are visible in the account history tab. If a record looks incorrect, the first step is to compare it against your e-wallet's own statement; if the discrepancy is on our side, contact support with the transaction reference shown in your account. Personal details linked to your account, such as your registered email or contact number, can be updated through the account settings page; some changes may require identity verification as shown in those settings. You can also submit a formal policy question or a data-handling request through the support contact path listed in the section below. We aim to acknowledge written requests within a reasonable period and resolve them in line with applicable local requirements.
Review Your Records
Your full transaction history is available after login. Each entry shows the payment method used — GCash, Maya or InstaPay — the amount, the timestamp and the status. Use this to verify any transaction against your own e-wallet record.
Correct Account Details
Update your registered contact details through account settings. Follow the verification steps shown there; some fields require identity confirmation before a change takes effect. Do not share your credentials while making updates.
Raise a Policy Question
If you have a question about how your data is handled, how a term applies to your account, or whether a particular activity is covered, contact us through the channels listed in the support section of this page.
Request Support on a Dispute
For transaction disputes involving GCash or Maya, provide the transaction reference from your account history. Our support team uses that reference to locate the corresponding record on our side and respond to your query.
POLICY CONTACT PATHS
How to Reach Us on a Legal or Policy Matter
Policy and account questions can be directed through any of the channels below. For transaction-related queries, have your account transaction reference ready — it speeds up how quickly we can locate the relevant record and respond. All formal requests related to these terms should be submitted in writing through the live chat or email path so we have a record of the exchange.
Live Chat
Available through the support icon in your account dashboard after login. For policy questions, describe your query clearly and include any relevant transaction reference number so we can pull the right record.
Email Support
Send written policy requests, data queries or formal notices to our support email address shown in your account settings. Written requests allow us to document your query and respond with a formal record of the resolution.
Account Help Centre
The help section within your account covers common policy questions, account verification steps and guidance on reading your transaction history for GCash, Maya and InstaPay entries.
HOW WE HANDLE THIS
Data Handling, Security and Policy Requests
Account security and data handling are operational responsibilities we take seriously. Your login credentials are stored in hashed form; we do not hold your GCash, Maya or InstaPay PIN or password at any point. Session activity is logged to detect unusual access patterns, and you can review active sessions through account settings. Transaction records are retained for the period required by applicable regulation — you can access those records yourself in your account history, and you can request a formal export by contacting support in writing. Cookies used on this site are limited to session management and basic analytics; you can adjust cookie preferences through your browser settings. If you believe your account has been accessed without your authorisation, use the account security option in settings to flag the issue immediately and then contact support through live chat or email for follow-up.
Credential Security
Passwords are stored in hashed form and never exposed in plain text. We do not ask for your GCash or Maya PIN at any step. If you receive a request for those credentials claiming to be from us, treat it as unauthorised.
Cookie Use
Cookies on this site handle session continuity and basic usage analytics only. No third-party advertising cookies are set without disclosure. Adjust your preferences through your browser's privacy settings at any time.
Record Retention
We keep transaction records for the period required under applicable local regulation. Your account history shows everything we hold about your wallet activity. Written requests for a data export are handled through our support email path.
Policy Change Process
When we update these terms, the revised version replaces the previous one on this page with immediate effect. We do not send proactive notices for minor clarifications; check this page if you have a specific question about current policy.
POLICY QUESTIONS ANSWERED
Frequently Asked Questions About These Terms
These are the questions we receive most often about policy, account rights and how the terms apply to specific situations. If your question is not answered here, reach out through live chat or the support email listed above.
Does this policy apply if I access 44jl app from outside the Philippines?
Availability depends on local law and eligible regions. These terms apply to your account regardless of where you are when you access it, but you are responsible for confirming that access is lawful in your current location. We do not confirm legality for every jurisdiction.
Where can I see the terms that apply to my GCash or Maya transactions?
Two sets of terms apply: ours, as set out on this page, and GCash's or Maya's own service terms published by those providers. Your account transaction history shows the record on our side; the e-wallet app shows the corresponding entry on theirs.
How do I correct a mistake in my account details?
Go to account settings after login and follow the update steps shown there. Some fields, such as your registered contact number, require identity verification before the change takes effect. The verification steps are displayed inline as you make the change.
Can I request a copy of my transaction records?
Your transaction history is accessible directly in your account after login — every GCash, Maya and InstaPay entry is timestamped and stored there. For a formal exported record, submit a written request through our support email and we will handle it in line with applicable requirements.
What happens if these terms are updated?
The current version is always the one shown on this page. Updates take effect when published. We do not send automatic notices for every revision, so check here if you have a question about whether a specific term has changed since you last read it.
Who do I contact for a formal policy dispute or data-handling complaint?
Submit formal complaints in writing through our support email, which is listed in your account settings under the help section. Written submissions allow us to document the issue and respond with a traceable record. Live chat can be used for initial queries before a formal submission.